Refund / Delivery policy (for digital items)
After the purchase, the Buyer receives the product by email and uses it; The Buyer will receive the key no later than 72 hours after the purchase.
All gamecards / gamecodes / products that failed to be displayed are subject to refund or replacement within the 30 days support period.
The support period starts immediately after product delivery to the buyer ( by link or buyer’s email).
All displayed gamecards / codes / products are non-refundable and non-exchangeable, but refund or exchange may be provided in case of proven problem with the product (we investigation each case with the publisher / service, e.g. PlayStation Network).
The item you purchased is out of stock. Upon your request, we will issue a refund immediately.
Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
Refunds will not be issued by reasons, as follows:
All transaction fees associated with the refund are non-refundable.
We guarantee the delivery during 72h after the payment completion, if the payment or the Buyer should be verified.
For verified users with clear payment process, we deliver the purchased product during 24h, 7 days a week. In case of any delays, you can contact us by email refunds@kalimagames.com. The Buyer may request a refund, if we do not deliver the product during 72h.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (for physical products).
Additional non-returnable items:
- Gift cards / Game cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, if it was not opened or torn, its packaging is considered for refund.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refund / Delivery policy (for physical items)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again r the original method by which you had initially made your payment.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@kalimagames.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refunds@kalimagames.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to 5830 E 2ND ST, STE 7000 #19028 CASPER, WY 82609, USA or UNIT B, 11/F YAM TZE COMM BLDG 23 THOMSON RD WAN CHAI HONG KONG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at refunds@kalimagames.com for questions related to refunds and returns.